Overview of product recall

Overview of Product Recall

A product recall is a process of removing or correcting products that are deemed unsafe or defective. It is usually initiated by the supplier of the product to protect consumers from harm.

The Consumer Product Safety Office may mandate a supplier to conduct a product recall under the Consumer Protection (Safety Requirements) Regulations (CPSR), if the product deemed to be unsafe is one of the 33 Categories of Controlled Goods.

Supplier’s Responsibility

A supplier is the entity that has primary responsibility for the supply of safe consumer products in Singapore. "Suppliers" include manufacturers, importers, distributors, and retailers. Each entity in the supply chain must assess and rectify potential safety hazards of the products they supply.

A Registered Supplier who fails or neglects to effect a recall of Controlled Goods shall be liable on conviction to a fine not exceeding $2,000 or to imprisonment for up to 12 months, or both.

Types of Product Recall

Product recalls can be voluntary or mandatory depending on the severity of the issue.

• Voluntary recalls – Initiated by supplier

• Mandatory recalls – Mandated by the Authority

The information required for submission differs depending on the type of recall.